Customer Feedback is a Gift. A lot of companies are afraid to talk to their customers.  They fear criticism and negative comments.   They even go so far as to consider their feedback as a complaint.  Customer input should not be avoided. It should be welcomed as an opportunity to learn how to make your organization […]

“No one listens around here” or “they don’t care what I think”.  If these phrases are being frequently muttered around the break room and water cooler, your company has a problem. A key to success in bridging the gap from strategy to results is to identify obstacles, challenges, successes and opportunities.  Are you getting input […]

Stephen Covey said “Accountability breeds responsibility”.  I concur and would add that clarity of accountability with well-defined Key Performance Indicators (KPIs) will breed solid results.  Unfortunately, many organizations suffer from several common ills that hinder their ability to deliver results.  These include: Lack of clarity around who is accountable for what Important functions without an […]

“How do I get everyone in my organization on the same page?”   Simple.  Do it the same way you would when coaching a team sport.  Huddle up, daily.   The Daily Huddle is a quick check in meeting to get everyone in synch.  The Daily Huddle is an imperative for fast growth companies. It […]